This course covers core content of customer service and communication skills and techniques in real estate and the ability of exceptional customer service interactions and transactions.

Content includes:

• Customer service – the good the bad and the ugly
• Customer service in real estate
• Customer expectations
• An introduction to Verbal Vocal and Body language skills – in Exceptional customer service
• Communication modes and methods with clients
• Diversity and Inclusion
• Inclusive communications
• Bringing it all together

This course is approved by the Department of Mines, Industry Regulation and Safety (DMIRS):

Approval No.  SKWA17 

This very engaging classroom based course which will put your customer service skills to the test!

Investment in yourself:   $220.00 per person (plus GST)

Includes morning and afternoon tea.